| Racket Records Credits are just like a Gift Voucher for Racket Records. They will allow you to purchase many CDs, DVDs, and Downloads just like "normal money" - except that if you bulk-purchase credits in advance, you will get free 'Bonus" credits! |
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| How Much do Racket Records Credits cost? |
| You can only purchase Racket Records Credits in bulk, not one-by-one. These bulk credits are priced as follows (prices below are listed including VAT, non-EU residents will not pay VAT on Credits sales): |
£9.99 = 10 Credits
£19.99 = 22 Credits
£29.99 = 34 Credits
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| You can think of each Credit as equivalent to £1.00 when purchasing from Racket Records - so if you buy 34 Credits for £29.99, you are in effect getting £4.00 FREE to spend on any product you can purchase with credits. |
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| What can I buy with Racket Records Credits? |
| Currently, you can purchase all Front Row Club releases on CD or Download, all Marillion Racket Records Download releases, most Racket Records releases on CD and DVD, and the majority of clothing, |
| However, any Club Releases on CD or Download will ONLY be available for purchase with credits. We will have made previous Front Row Club titles that are out-of-print on CD available again as Front Row Club Downloads - again, only available to purchase with Credits. |
| Things you CANNOT pay for with Credits include Web membership, high-value or limited-edition merchandise items, special-offer items, shipping charges, and (of course) more Credits! |
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| How much do things cost in Credits? |
| Each item that is available to purchase with credits will list its own credit price. As a general rule, credit prices are based on "actual" price - if a CD costs £8.99, it will be priced at 9 Credits. If a Download is £5.99, it will cost 6 Credits. Previous Front Row Club releases will be priced similarly to Racket Records releases - a 2CD issue will be 10 Credits, and a "2CD" Download will be 8 Credits. |
| We may also choose to offer special discount or sale prices on certain items from time to time. |
| We mentioned above that these prices are all quoted including VAT. If you live outside the EU, the cost of your credits (and therefore the purchase price of an item) will be adjusted automatically by the shopping cart system. This is due to the price you pay when initially purchasing credits. |
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| How do I use Credits at Racket Records? |
| First, you much purchase Credits separately, or otherwise 'Top Up' your Racket Records Credits BEFORE purchasing any Club Releases or Downloads. |
| When you log in to your Marillion Online Account and make a purchase, before reaching the payment stage you will be able to choose which items you wish to purchase with Credits, and will be shown how many credits you have remaining. |
| You can use the + and - icons to add and remove credits from certain items until your credits run out, or the >> and << icons to use or remove the full amount of credits against an item. Then you simply continue through the 'CHECKOUT' stage as you would normally. |
| You can combine 'credits' and 'normal' purchases in one shopping basket |
| A weight-based postage charge will be added on accordingly on any physical item that we need to ship to you; unfortunately you cannot pay for postage in credits. |
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| What if I don't have enough credits to pay for an item completely? |
| Don't worry about having left-over credits, the new system will allow you to part-purchase items with a combination of Credits and cash. |
| For example, you only have 3 Credits remaining and decide to buy the 'Friends' Download album. This is priced at £5.99 or 6 Credits, so you could use your remaining 3 credits up, and pay the 'difference' of £2.99 (plus any shipping charges) by Credit Card or PayPal. |
| This way any 'left-over' Credits can always be used up AND you can purchase items other than just Downloads or Club Releases. |
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| Help! I don't understand any of this! |
| If you have issues or questions that aren't answered here, you can always contact us directly for more help. |
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